CUSTOMER RELATIONSHIP MANAGEMENT
We help businesses achieve their goals in sales, marketing and service by establishing a long-lasting relationship with their consumers with custom CRM systems.
SERVICES
Customer Relationship Management (CRM) is a powerful solution to help companies become more efficient, accurate and customer-centric. CRM helps companies optimize all processes related to customer interactions and insights, which in turn brings a true competitive advantage.
We help organizations setup their CRM environment and work with them to optimize daily use for achieving their strategy and objectives. Our Consulting Team has a pragmatic approach to CRM implementation and usage - we know that a CRM project is successful only if it is adapted to your unique way of working. Because we only serve South Bay, California, in most cases, we’re able to provide on-sight training sessions for a group or an individual.
DO YOU NOT HAVE A CRM YET?
OR DO YOU HAVE ONE THAT NEEDS UPDATING OR OPTIMIZATION?
SBP Architects can help you define your specific needs and find ways to increase your performance with Customer Relationship Management procedures. We will assist you to design - or redesign - your business processes according to your vision and strategy.
CRM Consulting & Architecture
CRM IMPLEMENTATION
Your CRM doesn’t run on an island! A key success factor of a CRM project is connection with other systems and data repositories. SBP will help you build a system that links all these pieces together.
SBP consultants combine the best tools and techniques for migrating and integrating your historical, live, and emerging data from your existing systems to your new CRM environment. Your data can be integrated based on a batch (ETL) or real-time (ESB) process.
Our proposal is typically based on a phased approach, and our implementation methodology uses agile and iterative processes to include your proactive feedback as a user.
CRM TRAINING’S & COACHING
The richness of functionalities and the specific customization of your Customer Relationship Management (CRM) system require training sessions to provide you with all the required knowledge in order to utilize the full potential of your CRM system.
We deliver on-site and or webinar training’s after implementation, based on your specific environment and needs so it's concrete and ready-to-use for you. We also deliver Sales Workshops and Training’s, which improve sales performance. Sales organizations must build a reputation as trusted advisers for their clients to promote their activities. At SBP, we always link best sales practices with an optimal usage of your CRM system.
The richness of functionalities and the specific customization of your Customer Relationship Management (CRM) system require training sessions to provide you with all the required knowledge in order to utilize the full potential of your CRM system.
We deliver on-site and or webinar training’s after implementation, based on your specific environment and needs so it's concrete and ready-to-use for you. We also deliver Sales Workshops and Training’s, which improve sales performance. Sales organizations must build a reputation as trusted advisers for their clients to promote their activities. At SBP, we always link best sales practices with an optimal usage of your CRM system.
CRM USAGE IMPROVEMENT
Do you already have a CRM? Does it need an update or optimization? Do you need more training?
Like most applications a CRM is not a static solution, it has to adapt, improve and follow evolution’s of your business. Kai Stone works closely with you and your teams to enhance the functionalities and the usage of your CRM. After doing an audit of your current customer management system (which is similar to our analytics audit), we will propose a set of usage improvements that can be implemented in a pragmatic and productive way for your organization.
RELATED SERVICES
EMAIL MARKETING
We'll optimize your email marketing efforts with a CRM system to provide each customer a unique experience
DIGITAL MARKETING
We'll connect your Social Media Marketing efforts to your unique CRM system
ADVERTISING
WEB DESIGN
We'll create a responsive, mobile-friendly website that informs consumers about your products and/or services and drives sales
READY TO BUILD YOUR CUSTOM CRM ENVIRONMENT?
Fill out the form below to see how a CRM System will help you grow!
KNOWLEDGE PORTAL
HOW BRAND IDENTITY IS DEFINED
Aug 13, 2019
All the components related to a product, service, company, or person is “brand identity.” Some of these items are the name, logo, tone, tagline, typeface, and shape that create an appeal. Brand identity is a separate category from brand image.
THE VIRTUAL MARKETPLACE IS RESHAPING RETAIL
Jul 23, 2019
Unlike e-commerce sites that involve businesses selling their own products through a website, virtual marketplaces are where third-party sellers can do business. Amazon and eBay are popular examples of virtual marketplaces. Also known as e-commerce marketplaces, such sites may feature individual traders, large-scale manufacturers of goods, or anything in between.
WELL BUILDING STANDARD – THE NEXT BIG THING IN BUSINESS
Jul 19, 2019
Our world is getting greener by the day. As a global community, we are trying vigorously to recycle more, waste less, and become more efficient in everything that we do. Now, with the green building trend towards sustainability firmly in place, the WELL Building Standard is helping to spearhead the next big wave of change – making buildings healthier and greener for those of us who inhabit them.
CRAFTING YOUR CONTENT STRATEGY TO CREATE USEFUL CONTENT
Jul 15, 2019
Not all content types work for all audiences. For example, the content strategy for a B2B could be to create content that requires a considered decision, whereas content for a B2C may be to stimulate an impulse buy. In this case, the B2B content should focus on establishing an authoritative profile for that business and providing more educational resources (quadrant 1). B2C content, on the other hand, should target users with emotion (quadrant 4). This was put best by Richard Vaughn and his FCB grid(3).
LETS GET STARTED
READY TO START A PROJECT OR REALLY CURIOUS ABOUT WHAT WE CAN DO FOR YOU? DROP US A NOTE OR GIVE US A CALL (213) 444-2413; WE LOVE ANSWERING QUESTIONS AND BRAINSTORMING IDEAS!
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